OneGuard Home Warranty: A Comprehensive Review
OneGuard Home Warranty is a company that offers home service and maintenance plans for homeowners in Arizona and Texas. The company claims to provide reliable, predictable, and hassle-free service for home systems and appliances, as well as various home maintenance services. But how does OneGuard compare to other home warranty companies in terms of coverage, cost, customer service, and reputation? In this article, we will review the pros and cons of OneGuard Home Warranty and help you decide if it is the right choice for your home.
Coverage
OneGuard Home Warranty offers three plans: ApplianceGuard, SystemGuard, and HomeGuard. The ApplianceGuard plan covers 13 major appliances, such as refrigerator, washer, dryer, oven, dishwasher, and microwave. The SystemGuard plan covers 14 home systems, such as air conditioning, heating, plumbing, electrical, water heater, and garage door opener. The HomeGuard plan combines both ApplianceGuard and SystemGuard plans and covers 27 items in total.
In addition to the standard coverage, OneGuard also offers optional coverage for items such as pool/spa equipment, septic system, well pump, guest unit, roof leak repair, and pest control. These items can be added to any plan for an additional fee.
One of the unique features of OneGuard is that it also includes a variety of home maintenance services in all of its plans. These services include A/C and heating system tune-ups, carpet cleaning, garage door opener tune-ups, rekey services, ceiling fan and light fixture installation, and more. These services are designed to help homeowners keep their homes in good condition and prevent future breakdowns.
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Cost
The cost of OneGuard Home Warranty plans depends on the size and location of the home, as well as the level of coverage chosen. According to the company’s website, the average annual cost of the ApplianceGuard plan is $420, the SystemGuard plan is $540, and the HomeGuard plan is $660. The optional coverage items range from $60 to $300 per year.
OneGuard also charges a service call fee for each repair or maintenance request. The service call fee varies from $69 to $99 depending on the plan and the item. The service call fee covers the diagnosis and repair of the covered item by a qualified contractor. If the item cannot be repaired or needs to be replaced, OneGuard will pay up to the limit specified in the contract.
Customer Service
OneGuard Home Warranty claims to provide exceptional customer service to its members. The company has a 24/7 customer service center where members can place service requests or ask questions. Members can also submit service requests online through the company’s website or mobile app.
OneGuard has a network of licensed and insured contractors who perform the repairs and maintenance services for its members. The company says it carefully selects and monitors its contractors to ensure they meet its standards of quality and professionalism. OneGuard also requests feedback from its members after every service call to evaluate their satisfaction.
Reputation
OneGuard Home Warranty has been in business since 1990 and has an A+ rating from the Better Business Bureau (BBB). The company has received mostly positive reviews from its customers on various platforms such as Google, Yelp, Trustpilot, and Consumer Affairs. Customers have praised OneGuard for its comprehensive coverage, convenient maintenance services, friendly customer service, and prompt repairs.
However, OneGuard also has some negative reviews from customers who have complained about its denial of claims, delays in service, poor quality of workmanship, and lack of communication. Some customers have also reported difficulties in canceling their contracts or getting refunds from the company.
Conclusion
OneGuard Home Warranty is a company that offers home service and maintenance plans for homeowners in Arizona and Texas. The company has three plans that cover various home systems and appliances, as well as optional coverage for additional items. OneGuard also provides several home maintenance services that are included in all of its plans.
OneGuard has a high rating from the BBB and many positive reviews from its customers. However, the company also has some negative reviews from customers who have experienced problems with its service or claims process.
OneGuard Home Warranty may be a good option for homeowners who want comprehensive coverage and convenient maintenance services for their homes. However, homeowners should also compare OneGuard with other home warranty companies in terms of cost, coverage limits, exclusions, and customer feedback before making a final decision.
