Home Warranty Inc.: A Review of Plans, Pricing, and Customer Satisfaction
Home warranties are service contracts that cover the repair or replacement of major home systems and appliances that break down due to normal wear and tear. They can save homeowners from unexpected and costly expenses, as well as provide peace of mind and convenience. However, not all home warranty companies are created equal, and choosing the right one can be challenging. In this article, we will review one of the home warranty providers in the market: Home Warranty Inc.
What is Home Warranty Inc.?
Home Warranty Inc. is a company that offers home warranty plans across 45 states (except Washington) and has been in business since 1999. It claims to have handled more than 6 million service requests and covered more than 1.9 million homes across the USA. Home Warranty Inc. has three different home warranty plans: Basic Plan, Enhanced Plan, and Custom Plan, as well as a list of optional coverages that customers can add to their plans. The company also offers discounts for paying annually instead of monthly, and allows customers to transfer their contracts to a new home if they sell their property.
What are the benefits of Home Warranty Inc.?
Home Warranty Inc. has several benefits that make it stand out from other home warranty companies. Some of these benefits are:
- It covers a wide range of home systems and appliances, including some items that are not commonly covered by other companies, such as whirlpool bathtubs, ductwork, garage door openers, and ceiling and exhaust fans.
- It has a low service fee of $75 per claim for major appliances, which is below the industry average of $100.
- It has a fast response time of 24 to 48 hours for sending a technician to the customer’s home.
- It has a 24/7 customer service line that customers can call or submit claims online anytime.
- It has positive customer reviews on Trustpilot, where it has an overall rating of 4.1 out of 5 stars based on 13,331 reviews. Customers praise the company for its professionalism, efficiency, quality, and affordability.
Read more about The Ultimate Guide to Home Buyer Warranty: Everything You Need to Know
What are the drawbacks of Home Warranty Inc.?
Home Warranty Inc. also has some drawbacks that customers should be aware of before signing up for a plan. Some of these drawbacks are:
- It does not provide a sample contract online, which makes it difficult for customers to review the terms and conditions of their plans before purchasing them.
- It has some exclusions and limitations on its coverage, such as pre-existing conditions, improper installation or maintenance, cosmetic defects, code violations, and acts of God.
- It has some negative customer reviews on Trustpilot, where some customers complain about the company’s denial of claims, poor communication, long wait times, and rude representatives.
- It has been sued by several state attorneys general for allegedly engaging in deceptive and unfair trade practices. The company has denied any wrongdoing and settled some of the cases without admitting liability.
How does Home Warranty Inc. compare to other home warranty companies?
Home Warranty Inc. is one of the many home warranty companies in the market, and it has its own strengths and weaknesses compared to its competitors. Here is a brief comparison of Home Warranty Inc. with some other popular home warranty companies:
| Company | Monthly Cost | Service Fee | Number of Plans | Number of Optional Coverages |
|---|---|---|---|---|
| Home Warranty Inc. | $39 – $59 | $75 | 3 | 14 |
| American Home Shield | $50 – $60 | $75 – $125 | 4 | 11 |
| Choice Home Warranty | $36 – $44 | $85 | 2 | 8 |
| Select Home Warranty | $36 – $38 | $75 | 3 | 7 |
As you can see from the table, Home Warranty Inc. has a lower service fee than most of its competitors, but it also has a higher monthly cost for its basic plan. However, it compensates for this by offering more optional coverages than any other company, which gives customers more flexibility and customization options.
Conclusion
Home Warranty Inc. is a home warranty company that offers three plans and several add-on coverages for customers who want to protect their home systems and appliances from breakdowns. The company has several benefits, such as low service fees, fast response times, and positive customer reviews. However, it also has some drawbacks, such as lack of transparency, exclusions and limitations, and negative customer reviews. Therefore, customers should weigh the pros and cons of Home Warranty Inc. before deciding whether it is the right choice for them.
