Choice Home Warranty Hours: How to Contact and Request Service

Choice Home Warranty is a company that provides service contracts for homeowners who want to protect their home systems and appliances from breakdowns and malfunctions. Choice Home Warranty covers items such as plumbing, electrical, heating, air conditioning, water heater, refrigerator, oven, dishwasher, washer, dryer, and more. By getting a home warranty from Choice Home Warranty, you can save money and hassle when something goes wrong with your covered items.

However, you may wonder how to contact Choice Home Warranty and request service when you need it. In this article, we will explain the Choice Home Warranty hours, how to contact them online or by phone, and how to submit a service request for covered issues.

Choice Home Warranty Hours

Choice Home Warranty is available 24 hours a day, 7 days a week, 365 days a year. You can contact them anytime you have a problem with a covered item in your home. You can also access your online account anytime to submit a service request, check your coverage details, or view your service history.

Choice Home Warranty has different departments that handle different aspects of your home warranty service. Here are the Choice Home Warranty hours and contact information for each department:

• Customer Support: This department handles your general inquiries, billing issues, renewals, cancellations, and complaints. You can contact them by phone at (888) 373-7924 or by email at support@choicehomewarranty.com. You can also sign in to your online account to access your message center and send them a message.
• Claims Department: This department handles your service requests for covered items. You can contact them by phone at (888) 373-7924 or by email at claims@choicehomewarranty.com. You can also sign in to your online account to submit a new service request or check the status of an existing one.
• Sales Department: This department handles your inquiries about buying a new home warranty plan or adding optional coverage to your existing plan. You can contact them by phone at (800) 816-2688 for consumer sales or (888) 275-2980 for real estate sales. You can also get a free quote online by filling out a form on their website.
• Mailing Address: If you prefer to contact Choice Home Warranty by mail, you can send them a letter to their mailing address at 2147 Route 27 South, 4th Floor, Edison, NJ 08817.

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How to Contact Choice Home Warranty Online

One of the easiest ways to contact Choice Home Warranty is online through their website. You can access their website at choicehomewarranty.com. On their website, you can find useful information about their plans, coverage, benefits, reviews, and FAQs.

You can also sign in to your online account using your email address and password. If you don’t have an account yet, you can create one by clicking on the “Register” button and following the instructions. Once you sign in to your account, you can access the following features:

• Submit a Service Request: You can submit a new service request for any covered item that needs repair or replacement. You just need to select the item from the list, provide some details about the problem, and confirm your contact information and availability. Choice Home Warranty will then assign a contractor to your case and schedule an appointment for them to visit your home and diagnose the issue.
• Check Your Coverage Details: You can check your coverage details for each item in your plan. You can see what is covered and what is not covered, as well as the coverage limits and service fees that apply to each item.
• View Your Service History: You can view your service history for all the service requests you have submitted. You can see the status of each request, the contractor assigned to it, the date of service, the outcome of the service, and any feedback or comments you have provided.
• Manage Your Account Settings: You can manage your account settings such as your email address, password, payment method, billing address, and communication preferences.

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How to Contact Choice Home Warranty by Phone

Another way to contact Choice Home Warranty is by phone. You can call them anytime at (888) 373-7924 for customer support or claims department. You can also call them at (800) 816-2688 for consumer sales or (888) 275-2980 for real estate sales.

When you call Choice Home Warranty by phone, you will be greeted by an automated voice system that will guide you through the options. You can press the corresponding number on your phone keypad to select the option you want. For example:

• Press 1 if you are an existing customer
• Press 2 if you are interested in buying a new home warranty plan
• Press 3 if you are a real estate professional
• Press 4 if you are a contractor
• Press 0 to speak to a live representative

Depending on the option you choose, you may be asked to provide some information such as your account number, phone number, email address, or service request number. You may also be placed on hold until a representative is available to assist you.

When you speak to a representative, you should be polite and respectful, and explain your issue or inquiry clearly and concisely. You should also have your account information and service request details handy, in case the representative asks for them. You should also take note of the name and extension of the representative, as well as the date and time of the call, in case you need to follow up later.

How to Submit a Service Request for Covered Issues

If you have a problem with a covered item in your home, you can submit a service request to Choice Home Warranty and request for repair or replacement. You can submit a service request online or by phone, as explained above.

When you submit a service request, you should provide as much information as possible about the item and the problem. You should also confirm your contact information and availability for the service appointment. Choice Home Warranty will then assign a contractor to your case and schedule an appointment for them to visit your home and diagnose the issue.

You will pay a service fee to the contractor, which ranges from $60 to $150 depending on your plan and option. The service fee is usually lower if you choose a higher annual or monthly fee, and vice versa. The service fee is due at the time of service and is non-refundable.

The contractor will then fix the problem or replace the item if necessary, and Choice Home Warranty will cover the cost up to your coverage limit. If your covered item is not repairable or too expensive to replace, Choice Home Warranty will provide you with an allowance to help pay for a new one. The allowance amount varies depending on the item and the plan.

You should always check the contractor’s work before signing off on the service. You should also provide feedback or comments to Choice Home Warranty about your service experience. If you have any issues or concerns with the service, you should contact Choice Home Warranty as soon as possible and try to resolve them amicably.

Conclusion

Choice Home Warranty is a company that provides service contracts for homeowners who want to protect their home systems and appliances from breakdowns and malfunctions. Choice Home Warranty is available 24 hours a day, 7 days a week, 365 days a year. You can contact them online or by phone anytime you have a problem with a covered item in your home. You can also submit a service request online or by phone and request for repair or replacement. Choice Home Warranty will then assign a contractor to your case and schedule an appointment for them to visit your home and diagnose the issue. You will pay a service fee to the contractor, and Choice Home Warranty will cover the cost up to your coverage limit. By getting a home warranty from Choice Home Warranty, you can save money and hassle when something goes wrong with your covered items.