Choice Home Warranty BBB: Is it the Right Choice for Your Home Protection?

When it comes to safeguarding your home and its appliances, you want a reliable home warranty provider. Choice Home Warranty is a name that often pops up in your search for home warranty solutions. In this comprehensive guide, we will delve into the Choice Home Warranty Better Business Bureau (BBB) ratings, reviews, and all the essential information you need to make an informed decision about choosing this service.

What is Choice Home Warranty?

Choice Home Warranty, often abbreviated as CHW, is a company that offers home warranty plans. A home warranty, unlike homeowners’ insurance, covers the repair or replacement of major appliances and systems in your home due to normal wear and tear. These plans are designed to provide homeowners with peace of mind by reducing the financial burden of unexpected repair or replacement costs.

Understanding the BBB

Before diving into Choice Home Warranty’s BBB ratings and reviews, let’s understand the role of the Better Business Bureau. The Better Business Bureau (BBB) is a nonprofit organization that acts as a mediator between businesses and consumers. It collects and compiles information about businesses, including customer complaints and reviews, to help consumers make informed decisions.

Choice Home Warranty BBB Rating

Now, let’s get to the heart of the matter – Choice Home Warranty’s BBB rating. The BBB rates businesses on a scale from A+ to F, with A+ being the highest rating and F the lowest. Factors affecting a business’s BBB rating include customer complaints, response to complaints, transparent business practices, and more.

As of our last update in September 2021, Choice Home Warranty held a BBB rating of B-. This indicates that the company has faced some challenges in maintaining a high level of customer satisfaction. It’s crucial to keep in mind that BBB ratings can change over time, so it’s advisable to check the most recent rating before making a decision.

Read more about Home Warranty Direct: A Scam or a Service?

Choice Home Warranty BBB Complaints

One of the significant factors affecting a company’s BBB rating is the number and nature of customer complaints. Let’s take a closer look at some of the common complaints against Choice Home Warranty based on BBB reports:

  • Denial of Claims: Some customers have expressed dissatisfaction with the denial of their warranty claims. It’s essential to thoroughly review the terms and conditions of your warranty plan to understand what is covered and what is not.
  • Customer Service: Several complaints revolve around the responsiveness and effectiveness of Choice Home Warranty’s customer service. Timely assistance is crucial when you’re facing a home appliance or system breakdown.
  • Delay in Service: Some customers have reported delays in service, which can be frustrating when you need immediate repairs or replacements.
  • Cancellation and Refund Issues: There have been instances where customers faced challenges while canceling their warranty plans or obtaining refunds.

While these complaints exist, it’s important to note that Choice Home Warranty also has many satisfied customers who have had positive experiences with their service.

Choice Home Warranty BBB Reviews

In addition to complaints, BBB also collects and publishes customer reviews. Reading these reviews can provide valuable insights into the experiences of other homeowners with Choice Home Warranty. Here are some common themes from BBB reviews:

  • Positive Reviews: Many customers have praised Choice Home Warranty for prompt and efficient service when their appliances or systems needed repairs. They highlight the convenience of having a home warranty in place.
  • Negative Reviews: On the flip side, negative reviews often focus on issues like claim denials, delays in service, and difficulties in reaching customer support.
  • Mixed Reviews: Some reviews express a mixed sentiment, acknowledging both positive and negative aspects of the service.

Factors to Consider When Choosing a Home Warranty

When evaluating Choice Home Warranty or any other home warranty provider, it’s essential to consider various factors beyond just the BBB rating. Here are some critical considerations:

  • Coverage: Review the warranty plan’s coverage in detail to ensure it aligns with your specific needs. Different plans may cover different appliances and systems.
  • Cost: Compare the cost of the warranty plan, including monthly or annual premiums and service fees, with the potential savings on repairs or replacements.
  • Customer Feedback: Besides the BBB, look for customer reviews on other platforms, such as online forums and social media, to get a more comprehensive view of the company’s reputation.
  • Contract Terms: Carefully read and understand the terms and conditions of the warranty contract, including any limitations, exclusions, and waiting periods.
  • Response Time: Inquire about the company’s average response time for service requests. Quick response times can be crucial during emergencies.

Alternatives to Choice Home Warranty

If you’re not entirely sold on Choice Home Warranty based on the BBB rating and reviews, there are other home warranty providers in the market. Some popular alternatives include:

  • American Home Shield: Known for its extensive network of contractors and customizable plans.
  • Total Home Protection: Offers competitive pricing and various coverage options.
  • First American Home Warranty: Known for its straightforward pricing and efficient claim process.
  • Select Home Warranty: Offers three different coverage levels to suit various needs and budgets.


The Choice Home Warranty BBB rating is one of several factors to consider when evaluating a home warranty provider. While the company has faced its share of complaints and challenges, it’s important to weigh these against the positive experiences of satisfied customers.

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