Fidelity Home Warranty (FHW) is a company that provides home warranty plans for homeowners, home buyers, home sellers, and real estate professionals. A home warranty plan is a service contract that covers the repair or replacement of major systems and appliances in your home that break down due to normal wear and tear. A home warranty plan can save you money and hassle when something goes wrong in your home.
If you are a FHW customer, you can log in to your online account to access various features and benefits, such as:
- View your plan details and coverage limits
- File a claim and track its status
- Request service from a network of qualified contractors
- Manage your payments and billing information
- Renew your plan or cancel your service
- Contact customer service and get support
In this article, we will guide you through the steps of logging in to your FHW online account. We will also provide some tips on how to troubleshoot common login issues and how to protect your account from unauthorized access.
Read more about Are Home Warranties Worth It? A Guide for Homeowners and Buyers
Step 1: Visit the FHW website
The first step to log in to your FHW online account is to visit the FHW website. You can use any web browser on your computer, tablet, or smartphone to access the website. The website is secure and encrypted, so you can rest assured that your personal and financial information is safe.
Step 2: Click on the “Login” button
The next step is to click on the “Login” button located at the top right corner of the homepage. This will take you to the login page where you can enter your username and password.
Step 3: Enter your username and password
The third step is to enter your username and password in the corresponding fields on the login page. Your username is usually your email address that you used to register with FHW. Your password is case-sensitive, so make sure you enter it exactly as you created it. If you have forgotten your username or password, you can click on the “Forgot Username” or “Forgot Password” links below the login fields. You will be asked to provide some information to verify your identity and reset your username or password.
Step 4: Click on the “Log In” button
The final step is to click on the “Log In” button below the login fields. This will take you to your FHW online account dashboard where you can access all the features and benefits mentioned above.
How to troubleshoot common login issues
Sometimes, you may encounter some issues when trying to log in to your FHW online account. Here are some common login issues and how to fix them:
- You entered the wrong username or password: Make sure you entered your username and password correctly. Check for any typos or spelling errors. If you are not sure about your username or password, you can use the “Forgot Username” or “Forgot Password” links to reset them.
- You have not activated your account: If you are a new customer, you need to activate your account before you can log in. You should have received an activation email from FHW after you signed up for a plan. Follow the instructions in the email to activate your account. If you did not receive the email, check your spam or junk folder. If you still cannot find it, contact customer service for assistance.
- You have been locked out of your account: If you entered the wrong username or password too many times, you may be locked out of your account for security reasons. You will need to wait for 15 minutes before you can try again. Alternatively, you can contact customer service to unlock your account.
- The website is down or not working: If you cannot access the website or encounter any errors or glitches, it may be due to technical issues on FHW’s end. You can try refreshing the page or clearing your browser cache and cookies. You can also try using a different browser or device. If the problem persists, contact customer service for assistance.
How to protect your account from unauthorized access
To protect your FHW online account from unauthorized access, you should follow these best practices:
- Create a strong password: Your password should be at least eight characters long and include a combination of uppercase and lowercase letters, numbers, and symbols. Avoid using common words, phrases, or personal information that can be easily guessed or hacked.
- Change your password regularly: You should change your password every few months or whenever you suspect that it has been compromised. You can change your password by logging in to your account and going to the “Account Settings” section.
- Do not share your login credentials: You should never share your username or password with anyone else, even if they claim to be from FHW or a trusted partner. FHW will never ask for your login credentials through email, phone, or text message. If you receive any suspicious requests, do not respond and report them to customer service.
- Log out of your account: You should always log out of your account when you are done using it, especially if you are using a public or shared device. You can log out of your account by clicking on the “Log Out” button at the top right corner of the dashboard.
Conclusion
FHW is a company that provides home warranty plans for customers who want to protect their home systems and appliances from breakdowns. FHW customers can log in to their online account to access various features and benefits, such as viewing their plan details, filing a claim, requesting service, managing their payments, and contacting customer service. To log in to their online account, customers need to visit the FHW website, click on the “Login” button, enter their username and password, and click on the “Log In” button. Customers should also be aware of some common login issues and how to troubleshoot them, as well as some best practices to protect their account from unauthorized access.